At BoldPause, we maintain strict quality checks. However, if you receive a damaged product, we are happy to assist with a replacement under the conditions below.

Replacement Eligibility

Replacements are only provided for damaged items.

To be eligible:

• A clear uncut unboxing video must be shared

• The video must be recorded from package opening to product inspection

• The video must be shared within 24 hours of delivery

What Is Not Eligible

We do not offer returns or refunds for:

• Change of mind

• Incorrect expectations

• Normal wear and tear

• Improper usage

• Minor color or design variations

Replacement Process

1. Email us at hello@boldpause.store

2. Share your order number and unboxing video

3. Our team will review the request

4. Once approved, a replacement will be shipped

No refunds are issued. Only replacement for verified damaged products.

BoldPause reserves the right to reject claims that do not meet the above conditions.

Shipping Policy

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Order Processing

• Orders are processed within 24–48 business hours

• Orders are shipped after confirmation and quality checks

Delivery Timeline

• Estimated delivery time: 4–8 business days, depending on location

• Delivery timelines may vary due to courier operations, weather, or regional restrictions

Shipping Coverage

We currently ship across most locations in India. Remote or restricted areas may require additional time.

Delivery Responsibility

Please ensure someone is available to receive the order. Failed or refused deliveries may not be eligible for re-shipment.